Privacy Policy

Overview

This Privacy Policy applies to Silent Partner AI and covers our websites, mobile applications, and online services including our AI-powered automotive solutions. This policy outlines how we collect, use, share, and protect your information.

Information We Collect

Silent Partner gathers data through multiple channels:

• Information you provide directly: Names, addresses, email addresses, phone numbers, and vehicle details when you use our services or contact us.
• Automatically collected information: IP addresses, cookies, device identifiers, browser type, and usage data when you visit our websites or use our applications.
• Social media integration: Information from social media platforms when you connect your accounts or interact with us on social media.
• Third-party sources: Information from business partners, dealers, and data providers to enhance our services.

How We Use Your Information

We use the information we collect to:

• Operate and improve our AI-powered services
• Connect users with automotive dealers and service providers
• Provide personalized experiences and recommendations
• Process transactions and send related communications
• Send marketing communications (with your consent)
• Comply with legal requirements and protect our rights
• Train and improve our AI models to better serve you

SMS Two-Factor Authentication & Password Reset

Phone Number Collection:

When you register for our services, you may provide your phone number to enable SMS-based Two-Factor Authentication (2FA) and password reset functionality. Providing a phone number is optional, but required to use SMS-based 2FA.

SMS Messages Sent:

If you opt in to SMS, we send transactional security messages only:

• 2FA verification codes during login (typically 1-3 messages per month)
• Password reset codes when requested (typically 0-2 messages per month)
• Account security alerts for suspicious activity (if detected)

Phone Number Use:

Your phone number is used exclusively for sending SMS security codes and account recovery messages. We do not:

• Share your phone number with third parties for marketing purposes
• Use your phone number for promotional or advertising messages
• Sell or trade your phone number

Phone Number Storage:

• Phone numbers are encrypted at rest in our secure database
• Phone numbers are retained as long as your account is active
• Phone numbers are deleted within 30 days of account cancellation
• SMS delivery logs are retained for 90 days for security audit purposes

Opting Out of SMS:

You can opt out of SMS notifications at any time by:

• Replying “STOP” to any SMS message from Silent Partner
• Emailing support@silentpartner.ai
• Managing SMS preferences in your account settings

If you opt out of SMS, 2FA via SMS will no longer be available. Alternative authentication methods (email-based codes or authenticator apps) will be provided.

Carrier Information:

SMS messages are delivered through third-party telecommunications carriers. Standard message and data rates from your wireless carrier may apply. We are not responsible for carrier delays or delivery failures.

Information Sharing

We may share your information with:

• Corporate affiliates: Companies within the Silent Partner family of businesses.
• Service providers: Third parties who help us operate our services.
• Business partners: Automotive dealers, lenders, and other partners to fulfill services you request.
• Advertising networks: To provide relevant advertising (you can opt out).
• Legal compliance: When required by law or to protect our rights.

A primary use of your information is to serve you, which requires certain sharing with our affiliates and business customers to provide the services you request.

Your Privacy Rights

Depending on your location, you may have specific privacy rights under state laws including California (CCPA/CPRA), Nevada, Virginia (VCDPA), Colorado (CPA), and Connecticut (CTDPA). These rights may include:

• Right to access your personal information
• Right to correct inaccurate information
• Right to delete your personal information
• Right to opt-out of the sale or sharing of personal information
• Right to non-discrimination for exercising your rights

To exercise these rights, please contact us at privacy@silentpartner.ai.

Data Security

We employ industry-standard security measures to protect your information, including encryption, secure servers, and access controls. However, no data transmission over the Internet or electronic storage system can be guaranteed to be 100% secure. We encourage you to take steps to protect your personal information online.

Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. When determining retention periods, we consider the nature of the information, potential risks, and legal requirements.

Cookies and Tracking

We use cookies and similar tracking technologies to collect information about your browsing activities. You can manage your cookie preferences through your browser settings. Note that disabling cookies may affect the functionality of our services.

Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child under 16, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

• Email: privacy@silentpartner.ai
• Phone: (206) 603-8486
• Mail: Silent Partner AI, Clear Lake, WA 98235